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Library Services (LLC): Reference

Help finding things in GRCC's Library & Learning Commons

Reference Assistance

phone imageIf you need guidance In finding quality, college-appropriate resources, finding the best databases, or anything in between, we're here to help! GRCC's librarians can help you develop research skills, create effective search strategies, learn to evaluate materials, and a whole lot more!

  1. Stop by the Library Reference Desk whenever the Library is open and classes are in session. 
  2. For a quick answer, Ask-a-Librarian email service during Reference Service Hours.
  3. By Phone:  Call a Reference Librarian at (616) 234-3868 during Reference Service Hours
  4. Contact the Liaison Librarian for your academic department. (Email links are also found on Library Subject Guides.)
  5. OneSearch Chat or Text (616) 201-4841.


WHAT   Ask-a-Librarian is an email reference service available to students, faculty and staff.Ask-A-Librarian Reference Request Form

WHO ANSWERS?   Ask-a-Librarian questions are answered by GRCC's master-degreed librarians.  We answer library & resource-related questions, and have general knowledge of, or experience with, most local assignments.

WHEN   Ask-a-Librarian assistance is available when reference librarians are on duty.  See Reference Service Hours.  If the service is closed, we will answer your question first thing on our next business day.

HOW DOES THIS WORK?  On the form, in the [Please describe your reference question] field, tell us what class the question pertains to, your professor's name, any assignment specifications (must use peer-reviewed journals, MLA or APA citing, etc.), due date, and be complete as possible about your research question. If you've already searched, tell us where and what search terms you used.

Typical questions include:

  • I found a great title XXX  in RaiderSearch Catalog but someone else checked it out.  How can I get a copy of that book?
  • My instructor says I must use professional journals in XXX but I don't know where to find them.
  • There's a really terrific article from XXX database <insert the article citation> but there's no full-text for that article.  How can I get the full article?
  • I found this internet resource <insert the URL for the librarian tow view> and have to cite it using APA.  I don't know what kind of a resource it is (book, pamphlet, webpage, something else?) so I don't know how to cite it.  Can you help?
  • I am taking a class at the MTEC on the Lakeshore Campus, and my instructor assigned a research paper.  There's no library here... what am I supposed to do?

Librarians will contact you via email or phone with an answer - and a means to contact that librarian directly if you have further questions.